Privacy Policy

PRIVACY AND DATA PROTECTION POLICY

Our purpose is to offer you the best experience in the most comfortable and secure way for you, which is why we treat the personal information you provide us with in a responsible and transparent manner. In the following document you can find out how we process your personal data. Each of the following sections is prepared in accordance with the requirements established by the European General Data Protection Regulation (GDPR) and offers you information on who is responsible for the processing of your data, why it is collected, and for what purpose your personal information will be processed, as well as the set of rights that allow you to control this data.

1. WHO ARE WE?

Denomination: BASCULAS SERVIPESA, S.L. with NIF B33829540 owner of the website: www.servipesa.com
Registered office: Pg. Ind. la Peñona, Calle la Mecánica 190 C.P. 33211 Gijón, Asturias
Tel. 985990746 email: correo@servipesa.com
Data controller Scales Servipesa, S.L.
Address of the person responsible for processing your data: Pg. Ind. la Peñona, Calle la Mecánica 190 C.P. 33211 Gijón, Asturias
Email address of the data controller: correo@servipesa.com

DEFINITIONS:

“User”: The natural or legal person who makes use of the www.servipesa.com website, or sends personal information through any of its forms, email, telephone or mobile applications. “The website”: www.servipesa.com

2. CONSENT

By reading this document you are informed of the treatment, protection and rights over your personal data that are provided to Basculas Servipesa, S.L. through various forms on the website, the sending of an email to any of our mailboxes or through mobile applications, as well as those data that you provide to Basculas Servipesa, SL. in the future and data resulting from your browsing on the website. This document has been prepared so that you can clearly understand each section and freely determine if you wish to provide your personal data.

By simply visiting the website, you do not provide us with any personal information nor are you obliged to provide it (beyond those mentioned in our Browsing Cookies policy). Customers and users undertake to browse the website and use the content correctly, not carrying out any type of fraudulent action on it.

The data requested in the forms provided on the website are, in general, mandatory (unless otherwise specified in the required field) in order to comply with the established purposes. Therefore, if these data are not provided, or they are not correct, each of the purposes for which they are requested cannot be met.

3. PURPOSE OF PROCESSING YOUR PERSONAL DATA

The data you provide us with is processed by Basculas Servipesa, S.L. to offer the best service requested, so it will have the following functionalities:

1. Registration of Users on the website. 2. To manage the execution of the purchase on the website, including the payment of the products purchased, the management and delivery of the corresponding orders, as well as to inform through various means about the related processes. 3. Comply with legal and tax obligations. 4. To attend to any request, suggestion, complaint or claim requested by the User through the Customer Service channels (telephone, email, mobile applications, etc.). 5. The study of statistical data and navigation with the aim of offering a better service of interest to the User. 6. Send advertising related to the products and services offered through various means (such as email, SMS, mobile applications, etc.) in order to keep you informed of our promotions and offers. 7. To manage the sending of satisfaction surveys, requests for opinions on products or services, which help to improve the experience of Users.

You can choose to give or not give your consent to process your data so that it can be used for the purposes detailed above. We also inform you that you can withdraw your consent at any time after accepting these conditions.

You can unsubscribe from the newsletter at any time and free of charge by sending an email correo@servipesa.com. Each communication also provides links or instructions for easy unsubscribing.

4. WHAT PERSONAL DATA DO WE PROCESS AT BASCULAS SERVIPESA, S.L.?

To carry out the above purposes, we process the following types of data: 1. Identification data: Name, surname, address, landline, mobile phone, email address, identity document, etc. 2. Financial and transactional data: payment details, details of your purchases, returns, etc. 3. Browsing data. 4. Personal data: Nationality, sex and age. 5. Other data provided by users through various means.

In the event that you provide us with data from a third party, you declare that you have the consent of the third party and have informed them about the purposes and the way in which we need to process their personal data.

5. LEGITIMACY OF THE PROCESSING OF YOUR DATA

1. We process the data for the acquisition of products on the website, that is, for the fulfilment of the contract or commercial relationship between Basculas Servipesa, S.L. and the User. 2. For the fulfilment of various legal obligations. 3. For legitimate interests, for example, for security reasons, fraud prevention, improving our services and products through market research or to handle requests, queries or complaints that may arise. 4. For the sending of personalised offers and other marketing purposes of products or services from Basculas Servipesa, S.L., which will be based on the legitimate interest recognised by the regulations, when the User has acquired these products or services from Basculas Servipesa, S.L. In the absence of this commercial relationship, the data processing will be based on the user’s consent as set out in current regulations.

The data we request from you is adequate, pertinent and strictly necessary to carry out the purposes described. You have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent prior to its withdrawal. To withdraw your consent you can contact Basculas Servipesa, S.L. by sending an email to correo@servipesa.com, by letter to Pg. Ind. la Peñona, Calle la Mecánica 190 C.P. 33211 Gijón, Asturias. You can also use the automatic unsubscribe links that you have in each of our commercial communications.

6. WHO ARE THE RECIPIENTS OF YOUR DATA?

To comply with the purposes indicated in this privacy policy, such as the provision of the service or the management of the order and data protection, its own marketing, etc., Basculas Servipesa, S.L. is obliged to give access to your personal data, such as (name and surname, address and telephone number) to third parties who are collaborators and suppliers in the process of contracting the products or services you request. (carriers, management companies, etc.)

Financial institutions. Tax and accounting management entities. Fraud detection and prevention entities. Technology service providers. Logistics, transport and delivery providers. Suppliers and collaborators of services related to marketing and advertising.

In all cases, the data provided to these third parties are those strictly necessary for the specific activity to be carried out, such access being necessary for the proper compliance with the legal obligations and/or the purposes indicated above. These providers will not process your data for their own purposes that have not been previously informed by Basculas Servipesa, S.L.

7. COOKIES AND WEB ANALYTICS

The use of cookies is necessary for the use of our website. Cookies are used for the purpose of identifying your shopping basket and uniquely identifying you. If you wish, you can configure your browser to be notified on screen of the receipt of cookies and to prevent the installation of cookies on your hard drive. Please refer to your browser’s instructions and manuals for more information.

8. WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

We are committed to respecting the confidentiality of your personal data and ensuring that your rights are exercised. You can exercise them free of charge by writing us an email to the email address correo@servipesa.com, indicating the reason for your request and the right you want to exercise. In order to identify you, if we consider it necessary, we may ask you for a copy of a document proving your identity.

You have the right to: Ask us for access to the data we hold about you. Ask us to modify or update your personal data. Ask us to confirm if Basculas Servipesa, S.L. has any data about you. Ask us to delete your data whenever it is not necessary for the purposes indicated above. Ask us to restrict the processing of your data, i.e. temporarily suspend the processing of your data when any of the conditions provided in the data protection regulations are met. Request the portability of your personal data. In other words, you can obtain the personal data you have provided to us in a structured format, to transmit it to another entity directly. Contact the data protection officer of Basculas Servipesa, S.L. by sending an email to correo@servipesa.com File a complaint regarding the protection of your personal data when you consider that Basculas Servipesa, S.L. has violated the rights that are recognized by the applicable data protection regulations.

9. HOW LONG WILL WE KEEP YOUR DATA?

We will keep your data for as long as there is a contractual or commercial relationship with you, or as long as you do not exercise your right to erasure, cancellation and/or restriction of data processing.

When the contractual relationship ends, the information will be blocked, that is, your information will always be kept securely, without giving it any use or carrying out any processing as long as said information may be necessary for the exercise of claims or some type of judicial, legal or contractual liability may arise from its processing that must be attended to and for which reason it is necessary to proceed with its recovery.

Once the statute of limitations has expired on the possible actions in each case, as well as, when you exercise your right of deletion or cancellation, we will proceed with the deletion of the personal data.

10. WHAT ARE YOUR RESPONSIBILITIES?

You guarantee that you are over 16 years of age and that all the information you provide us with is authentic, truthful and accurate, undertaking to keep your data updated so that it corresponds, at all times, to your real situation. In the event that you provide us with data from a third party, you declare that you have the consent of the same and that you have informed them about this document and each of its sections. Please note that you will be solely responsible for false or inaccurate statements, and for any damages that they may cause to both Basculas Servipesa, S.L., and third parties.

11. SECURITY IN DATA PROCESSING

At Basculas Servipesa, S.L. we have been working for years taking into account the confidentiality and privacy of your personal information. In order to safeguard your personal data, necessary actions have been taken, through the use of technical and organisational measures that guarantee the computer security of the personal data provided. Some of these actions are:

1.-Encryption of data from commercial and personal transactions in a secure server environment under SSL (Secure Socket Layer) protocol. 2.-The ability to guarantee the permanent confidentiality, integrity, availability and resilience of processing systems and services. 3.-The ability to restore the availability and access to personal data quickly, in the event of a physical or technical incident. 4.-A process of regular verification, evaluation and assessment of the effectiveness of the technical and organisational measures to guarantee the security of the processing.

Basculas Servipesa, S.L. undertakes to maintain the utmost reserve and confidentiality regarding the information provided to it and to use it only for the purposes indicated. In accordance with current legislation on data protection, Basculas Servipesa, S.L. undertakes to adopt the appropriate levels of security for the data provided by its customers and, in addition, to install all the means and measures at its disposal to prevent the loss, misuse, alteration, unauthorised access and extraction of the same.

12. CHANGES TO THE PRIVACY POLICY

Basculas Servipesa, S.L. reserves the right to review and update this Privacy Policy periodically, when there is any modification in our processes or any concordant regulations on data protection are applicable. If we have your email address, we will provide you with full information about changes to this Privacy Policy. Each time you use our website www.servipesa.com you will be subject to the Privacy Policy in force at all times, and you should review this text to check that you agree with it.